If your products have been lost or damaged in the mail, contact us and we'll replace your item. With damaged products, please pack and return to us. All Products will be made to the best of our ability and specifications. Because some of products are made by hand, every product is a one-of-a-kind gift; therefore some product may have minor variations than others. We are willing to refund the defective product and please note that shipping charges are non-refundable. Please allow some variation in color.